A team is only as good as its leader. As an owner or manager, you have to make sure that your restaurant employees receive the support they need. When they feel comfortable working in your establishment, they work harder and add to the overall vibe of your restaurant. On the other hand, if your employees lack morale and feel stressed, then their attitudes reflect onto the customers. You want to keep their spirits high and the energy of your restaurant positive. It’s important for maintaining your businesses reputation.
Lend a Helping Hand
Nothing irks restaurant employees more than seeing their boss hiding away in the back office during a busy night. You have to show your employees you are willing to roll up your sleeves and help out when they need the assistance. Your workers will begin to see that you are not just someone who gives orders but gets their hands dirty. Nothing inspires more confidence than knowing your boss is working just as hard by your side.
Lead With Great Energy
Your employees reflect your attitude and mannerisms, and your customers reflect your employees. If your cross, stressed, or moody, that will disrupt the ecosystem of your restaurant. Bring a positive energy to work, during meetings, and when speaking to employees. Now, this doesn’t mean you have to be the Richard Simmons of the restaurant industry. Just set an example for how to act during intense shifts or when dealing with issues. Keep a positive attitude and always look for a silver lining.
Be Reasonable When Dealing With Workplace Issues
You’ll always have to address an employee’s performance or certain workplace issues. However, there is a proper way to do things and a wrong to approach a situation. For example, scolding an employee in front of all the other employees would be the wrong thing to do. Also, you should avoid bringing up criticisms before the work day. This kind of behavior kills morale and motivation. You should approach employees after their shift is over or during a private meeting.
Reward System for Your Restaurant Employees
A great way to engage employees in their work is to implement a reward system. This motivates them to work hard and put more effort into serving customers with enthusiasm. Rewards will also let your employees know that you are paying attention to their work and progress. You should acknowledge great work as well. Comment when you see someone take that extra initiative. Who knows? That person just might be your next manager.
Create a Community
Your employees are a team of exceptional individuals who keep your restaurant running. They work together, joke around, and form a sort of community in your restaurant. Keep that feeling of unity together. Every once and a while, treat the team to a night out at a bar or dinner. You could also do community services for services your staff likes to support. People often feel better about doing a good thing.
Need help with creating your restaurant’s corporate culture? Call us at Bottom Line. Our consultants are experts at turning a bar or restaurant into an establishment that both employees and customers will love.Tags: customer service, employees, Restaurant Management
Categorised in: Restaurant
This post was written by Bar and Restaurant Consulting