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Give Your Guests What They Want by Upselling

March 30, 2016 4:30 pm Published by Leave your thoughts Sometimes we frown upon upselling as being the “hard sell” of the restaurant industry. After all, no one wants a salesperson following them around a store and making suggestions. However, when we are in a restaurant environment, upselling can actually enhance the customer’s experience. The trick is to do it right. Have a Positive Attitude… View Article

Turning First-Time Guests Into Loyal Customers

March 23, 2016 4:30 pm Published by Leave your thoughts It is easier to sell something to one of your current customers than it is to find a new client. This phenomenon is repeated throughout the marketing world. It is also far more expensive to acquire new guests than it is to market to an existing one. The same holds true for the restaurant industry…. View Article

Getting the Feedback You Need from Customers

March 16, 2016 4:30 pm Published by Leave your thoughts Customer surveys are an important part of providing a good experience. In order to meet the expectations of customers, you need to know what those expectations are. In what ways are you already providing a great experience? What can you do make it even better? This is an important part of creating customer loyalty. After… View Article